Hello,
This is Poland here, so it's far away from PTC. We have 5 licenses without maintenance, bought from 2 different VARs. M090, M100 and M150. Now we upgraded the hardware to 2core AMD processors, and installed Windows 64bit. Proe can't install. A telephone call to the VAR: "Can we get the versions, that we purchased, but in x64 installer option?" Answer: "We don't have them here, and PTC won't give us. Sorry". And I can't even say he's lying, because I believe him.
Is it that hard to get anything from a VAR in US when you didn't buy a maintenance option? Does PTC really ignore non-maintenance customers?
Konrad
This is Poland here, so it's far away from PTC. We have 5 licenses without maintenance, bought from 2 different VARs. M090, M100 and M150. Now we upgraded the hardware to 2core AMD processors, and installed Windows 64bit. Proe can't install. A telephone call to the VAR: "Can we get the versions, that we purchased, but in x64 installer option?" Answer: "We don't have them here, and PTC won't give us. Sorry". And I can't even say he's lying, because I believe him.
Is it that hard to get anything from a VAR in US when you didn't buy a maintenance option? Does PTC really ignore non-maintenance customers?
Konrad