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Make sure he hasn't filtered any of the instances out in the browser.
Another thing to look out for is new instances, have folder been set properly?(Initially its set to root folder which in most installations is set to read-only)
I noticed some similar problem in Windchill PDMLink
so, such problem happens when:
*you have only check out generic or one instance - whole family table has to be checked out
*you create an instance which already exist in previous iterations
*in downloaded iteration one instance is missing(there is no message about that while opening in Por\e) but when You check the contain of family table in detail page there is one instance extra
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