Anybody know any further details? Am I being a bit too dramatic in thinking that someone has sabotaged the codes?
Lesley
Dear PTC Customer:
The purpose of this communication is to inform you of an important software issue that has recently been identified and corrected that will affect numerous Pro/ENGINEER, Pro/INTRALINK, and Windchill customers worldwide. Specifically, this software issue may cause certain inter-process communications between Pro/ENGINEER and related application modules to time-out prematurely on January 10, 2004 and thereafter. This issue, which affects Pro/ENGINEER and related products, does not corrupt data but may impact productive utilization of the software unless addressed before January 10, 2004.
This isolated software issue can be readily addressed via a small downloadable software patch or by implementing a new maintenance build of the release of the software you have currently deployed. Nonetheless, PTC believes it to be prudent to notify customers to give you ample time to address this issue prior to January 10, 2004 and avoid any interruptions to your use of the software. We encourage all Pro/ENGINEER, Pro/INTRALINK, and Windchill customers to go here to determine how this issue may affect your implementation. This web site will provide you with a description of the problem, a timeline showing when various solutions to this issue will be made available, and what actions will be required to implement those solutions.
Over the past several releases, PTC has demonstrated our commitment to continuous improvement of the quality of our software. I want to assure you that quality remains our top priority and we are investing heavily in quality assurance.
Should you have any questions once you have read the material posted on the web site, please do not hesitate to contact PTC's Customer Support organization. Our staff is prepared to support you through this update. We value your business, and I apologize in advance for any inconvenience that we may have introduced.
Lesley
Dear PTC Customer:
The purpose of this communication is to inform you of an important software issue that has recently been identified and corrected that will affect numerous Pro/ENGINEER, Pro/INTRALINK, and Windchill customers worldwide. Specifically, this software issue may cause certain inter-process communications between Pro/ENGINEER and related application modules to time-out prematurely on January 10, 2004 and thereafter. This issue, which affects Pro/ENGINEER and related products, does not corrupt data but may impact productive utilization of the software unless addressed before January 10, 2004.
This isolated software issue can be readily addressed via a small downloadable software patch or by implementing a new maintenance build of the release of the software you have currently deployed. Nonetheless, PTC believes it to be prudent to notify customers to give you ample time to address this issue prior to January 10, 2004 and avoid any interruptions to your use of the software. We encourage all Pro/ENGINEER, Pro/INTRALINK, and Windchill customers to go here to determine how this issue may affect your implementation. This web site will provide you with a description of the problem, a timeline showing when various solutions to this issue will be made available, and what actions will be required to implement those solutions.
Over the past several releases, PTC has demonstrated our commitment to continuous improvement of the quality of our software. I want to assure you that quality remains our top priority and we are investing heavily in quality assurance.
Should you have any questions once you have read the material posted on the web site, please do not hesitate to contact PTC's Customer Support organization. Our staff is prepared to support you through this update. We value your business, and I apologize in advance for any inconvenience that we may have introduced.