danielwang
New member
2 Months Age:
Notice recieved from PTC: You have two accounts, which one do you want to keep?.
Accounts in question are [email protected] and [email protected], clearly not related.
I reply back to [email protected] and say that the other one is not my account, etc.
1 Month Ago:
No reply, but automated notice: Which one do you want to keep? I try calling PTC at 1-800-ASK-4-PTC and I get some idiot on the line who wants my Customer Number and forwards me around.
Now:
Got notice that my account has been deleted, along with my ProjectLink crap. Can't get back in to log a call, so I email to [email protected]. Still trying to get through from 1-800-ASK4PTC.
It seems like someone at PTC is not reading their email and answering the phone... Either that, or the support email is getting routed to the janitor.
Notice recieved from PTC: You have two accounts, which one do you want to keep?.
Accounts in question are [email protected] and [email protected], clearly not related.
I reply back to [email protected] and say that the other one is not my account, etc.
1 Month Ago:
No reply, but automated notice: Which one do you want to keep? I try calling PTC at 1-800-ASK-4-PTC and I get some idiot on the line who wants my Customer Number and forwards me around.
Now:
Got notice that my account has been deleted, along with my ProjectLink crap. Can't get back in to log a call, so I email to [email protected]. Still trying to get through from 1-800-ASK4PTC.
It seems like someone at PTC is not reading their email and answering the phone... Either that, or the support email is getting routed to the janitor.