PTC Name Service not found

[mdristy]

Sometimes, when I try to launch Wildfire 2.0 from within Intralink 3.4, I get the error message "PTC Name Service not found." Then I have to reboot the computer to get it to work, which wastes a lot of time. What particular service is the message talking aobut? Maybe I can just go into the Admin/Services area and start it manually..

 

[williaps]

This is due to the nmsd.exe trying to use a port that another application is using (Outlook probably). Use the following registry key to take the port out of the general port pool in Windows. Your problems will go away.


Windows Registry Editor Version 5.00


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"ReservedPorts"=hex(7):31,00,32,00,33,00,39,00,2d,00,31,00,3 2,00,33,00,39,00,\
00,00,00,00

 

[marcmettes]

Thanks for that Patrick. I didn't know that capability existed.

Some more programs that often try to take over the NMSD port are
Oracle Messenger, SmartBoard software, and Lotus Notes. Exiting
those completely, then restarting Intralink often resolves the
problem, if you want to avoid the reboot.

To help identify the culprit, use the "netstat -o" command from
a command prompt window. The -o option shows process id numbers.
Finding the PID that is listening on port 1239 will allow you to
identify the process name in the task manager (or some other tool).