gggggggggg
New member
swcalvert,
Yesterday I talked with a girl from PTC's customer service. She called me because I logged a complaint with customer service about the piss poor tech. support I've been receiving as of late.
She confirmed to me that PTC has opened an office in India, with it's own tech support center. She then told me that all tech support calls are logged in a cue, then routed in the order in which they are received to the first available engineer. She said that there are tech support centers in Needham, Mass., Salt Lake City, Utah, somewhere in Europe, and the new one in India.
So, the call you log will go to the first available engineer, regardless of where he is located. So I asked here why, for the last 4 months or so, every call I logged was being answered by the Indian office. She said it was just because of the way the cue routed the calls. (I think she is full of shit, that is too big of a coincidence for me to accept)
So I then proceeded to file a formal complaint against the engineer in the Indian office who had given me bogus advice for a call I had logged. I feel marginally better, now that I know what is going on, but I feel PTC is going down hill with the Indian office handling calls from customers in the states.
Yesterday I talked with a girl from PTC's customer service. She called me because I logged a complaint with customer service about the piss poor tech. support I've been receiving as of late.
She confirmed to me that PTC has opened an office in India, with it's own tech support center. She then told me that all tech support calls are logged in a cue, then routed in the order in which they are received to the first available engineer. She said that there are tech support centers in Needham, Mass., Salt Lake City, Utah, somewhere in Europe, and the new one in India.
So, the call you log will go to the first available engineer, regardless of where he is located. So I asked here why, for the last 4 months or so, every call I logged was being answered by the Indian office. She said it was just because of the way the cue routed the calls. (I think she is full of shit, that is too big of a coincidence for me to accept)
So I then proceeded to file a formal complaint against the engineer in the Indian office who had given me bogus advice for a call I had logged. I feel marginally better, now that I know what is going on, but I feel PTC is going down hill with the Indian office handling calls from customers in the states.