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The model needs to be "water tight" to be converted to a solid. That means that any gaps in the surfaces will need to be healed. If the surfaces still cannot be healed, then use the surfacing tools to close the gaps (example: fill or boundary).
If multiple surfaces exist, then knit them together into one surface. Lastly, use the thicken command and select the option "make solid" to solidify the surface into a solid. I find that STEP files typically import better than IGES files
In Pro-E, there are options to adjust the accuracy for importing. A similar option may exist in SW but I usually have success healing the faces.
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