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  1. #1

    Student edition won't run

    Hi all, I recent completed a PTC authorised training course (Surfacing using Creo Parametric 2.0) as part of the course I get a copy of Creo 3.0 (student edition) & 12 months access to the PTC University Precision LMS site.

    I downloaded the software & installed it following the online instructions, unfortunately when I try & run it I get the following message appear:

    "This app can't run on your PC

    To find a version for your PC, check with the software publisher"

    I'm using a Samsung Series 5 laptop, with i7 processor, 8Gb Ram & Windows 10.
    The software is Creo Parametric 3.0 M020

    Any ideas what the problem is?

  2. #2
    Your version of Windows 10 is probably the problem, here is what is supported:

    Windows 10 Professional 64-bit Edition3
    Windows 10 Enterprise 64-bit Edition3
    Windows 10 Enterprise 2015 LTSB 64-bit Edition3 Base OS
    Windows Server 2012 R2 64-bit Standard Edition1&2 Base OS
    Windows 8.1 32 and 64-bit Edition
    Windows 8.1 Pro 32 and 64-bit Edition
    Base OS, Update (KB 2919355)
    Windows 8 32 and 64-bit Edition
    Windows 8 Pro 32 and 64-bit Edition Base OS
    Windows 7 Professional 32 and 64-Edition
    Windows 7 Ultimate 32 and 64-Edition
    Windows 7 Enterprise 32 and 64-Edition Base OS, Service Pack 1

    There could also be a problem with the graphics card.

  3. #3
    Got it sorted!
    Turns out the version I had (M020) didn't work on W10, PTC tech support remotely installed M070 which works fine!

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