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Wildfire 3/4/5 and Mapped Network Drives

ahecker

New member
Hi all,
I've done my best to scour the forum for any hint of
others having this issue, but I'm a bit surprised to have
found nothing. Hopefully some of you have seen this and
are aware of a fix. I apologize in advance for not
knowing the Pro/E terminology very well - I'm a
technician rather than a user - and I don't have the
software available to me right now.

I recently installed a new computer for one of my users.
He installed Pro/E and got it running as it should, with
exception of one minor issue. He is unable to see his
mapped network drives in the navigation pane on the left.
They simply do not show up even though they are mapped
properly within Windows and are plenty accessible.

I used the browser on the right-side to navigate to them
manually (i.e. typing in the drive letter as M:\ and
hitting Enter). This works to access the drive and now
the drive appears on the left side. Additionally, I've
added this to his Favorites / Common Folders lists, and
it's accessible there in any version of Wildfire on his
machine. I can close the application and reopen it, and
everything is still working successfully.

However, once I reboot the computer and log in, after
which our drive mapping script (VBS) runs to unmap and
remap all his drives, Pro/E will thereafter fail to see
the drive letters again (notably, I don't launch Pro/E
until the drives are fully mapped). When this problem
returns, accessing the Favorites/Common Folder links I
created for the drive letters produces a subtle message
to the tune of "M:\ not found."

I have remote access to the config files on this machine,
as well as those on a known-working machine, but could
spend hours comparing differences and speculating as to
which difference is the culprit (assuming this is even a
configuration file issue). Have any of you encountered
this?

FYI, I'm running this software on a Windows 7 64-bit box
and the user has administrative rights to the machine.

Thanks!
Aaron
 
I should have also mentioned that we are redirecting the
user's My Documents folder to a network share, but his
AppData/Local Settings/Application Data folder(s) are not
redirected (meaning these are new, pristine folders once he
got the new machine).
 
Hi folks,
My problem still remains and I haven't made any progress on
it. I've reported this as a bug, but wanted to bump this
just once more to see if anyone out there has a)
encountered the problem or b) come up with any suggestions
for troubleshooting.

Thanks much!
Aaron
 
Hi Aaron,

Can you upload a screenshot of what the Pro/E screen looks like? I can't replicate from the description, but we have had mapping issues previously with Windows 7 64 bit machines with a SSD primary drive.

Thanks
 
ahecker, just to give some feedback, I have never seen a problem like this. I would start by getting rid of all config.pro files from running. I assume all other apps see the drives fine?
 
Thanks for the suggestions guys. As it turns out, the
problem was pretty subtle and the fix was easy. Another
tech had set the ProE executable to "Run this program as
administrator" in Properties | Compatibility tab. With that
enabled, mapped drives (or perhaps all network resources?)
had to be manually enumerated. With it disabled, they show
up on their own as normal.

Mark this problem as solved - and chalk it up to too many
cooks in the kitchen.

Thanks again for the help!
 
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